A Warrington care home that required improvements has now been rated “good” following a recent inspection by the Care Quality Commission (CQC).
The inspection was prompted in part due to concerns highlighted during ongoing monitoring of the service in relation to the culture and leadership of the service.
Summerville Care Home on Hill Top Road, Stockton Heath provides nursing and personal care for up to 45 people in one adapted building for older people and people living with dementia. At the time of the inspection, there were 31 people using the service.
During the inspection people said they were safe at the home. One person said about the home, “Oh, it’s lovely. The staff are fine. I’ve never seen anything that would upset me.”
People said they had confidence in reporting anything of concern to staff. Another person said, “They treat me nice; I’m quite happy here.” Inspectors saw that people had positive, comfortable, and relaxed interactions with staff members. People said they trusted the staff caring for them.
There was a calm atmosphere at the home and there were positive relationships between people at the home and staff members. Inspectors observed staff being attentive, kind, and respectful to people and their needs.
One person told inspectors, “The staff can’t do enough for us.” Another person said, “The staff are great.”
Staff, some people and their families told inspectors the culture of the home was not always open, inclusive, and empowering. There had been some improvement in culture and management engaging with other staff
members. However, this had not always been effective, was not embedded and had not led to significant improvements in the culture amongst the staff team.
People’s family members told inspectors the new manager had not been visible, there had been minimal interactions with them, and they had not communicated effectively. They told inspectors that frequent changes of
management at the home has had a destabilising effect.
Inspectors said the provider was responsive to their feedback and took steps to address the culture of the service.
The service provided for people was safe; risks in people’s care were monitored and well managed. Staff received appropriate training to support people safely. The provider had ensured the building and its services were well-maintained and safe. People’s medicines were safely managed.
There were enough staff at the home to meet people’s needs safely. The provider had a system for assessing people’s support needs and deploying staff to meet people’s needs safely.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported
this practice.
People and their family members told said the home was clean, fresh and well-maintained. One person said, “The home is immaculately clean.”
The full report which is on the CQC website can be read by CLICKING HERE
The last rating for this service was requires improvement (published 26 October 2021). The overall rating for the service has changed from requires improvement to good, based on the findings of this inspection.
