Nowadays, remote work is everywhere. It’s an effective and successful business form around the world. The business world is changing every single moment; that’s why companies need to find the right tools for making their work as productive as possible.
Multiple professional communications solutions have also appeared in order to maintain contact between workers, even at a distance.
Often the multitude of applications can overload equipment and spoil a company’s reputation. Unified communications services from the UCtel company solve this problem by unifying multiple communication services within a single management interface. By centralising various functions and data, unified communications platforms redefine the workspace within companies. Productivity, communication, and collaboration come together in one interface, and it’s accessible in real-time from any distance.
It’s important to mention the pros of instant messaging because email as the only means of written communication is no longer enough. Indeed, a written email conversation is less efficient than instant messaging, which allows for quick messaging like a text message conversation. First of all, it is more suitable for exchanging short sentences. In addition, chat allows for more dynamic messaging, creating real conversations. Unlike emails, you can chat in real-time on a single thread without having to switch between multiple emails. The UCtel presents an opportunity for instant messaging which is often paired with a softphone, which also offers audio calls, video calls, screen sharing, and more.
From landline to unified communications services
Your employees demand modern collaborative solutions similar to those they experience in their private environment. On the other hand, there is no question of stacking them without prior reflection. Indeed, the second one must be integrated transparently to ensure consistency of the company’s information system and fluidity of usage. In addition, this work environment must also be accessible on the road(on mobiles and tablets). Audio, text, video, by enriching the communication channels you increase your productivity. Unified communications services precisely offer the possibility of integrating collaborative bricks.
Moreover, these tools allow you to centralise many functions on one platform:
- Voice communication and voicemail;
- Email, instant text messages, and chat;
- Video/audio conferences;
- Virtual workgroups to keep track of projects, share documents, and more;
- Managing availability and presence indicators in real-time (available, busy, away);
- Corporate social network;
Also, it should be noted that the main goal of Unified Communications Services is to give you all the tools to work independently in a secure environment.
Why is using Unified communications services beneficial for your business?
Service availability
The first advantage of unified communications is that it remains available everywhere and under any circumstances. Thus, this fact is accompanied by the possibility of exchange at any time with customers as well as with employees.
Cost is definitely lower
Unified communications platforms run on the cloud, allowing companies to move from a capital cost model to an operating cost strategy with a lower upfront cost. Not to mention travel expenses, which are reduced thanks to video conferencing or document sharing.
Promote innovation
Inside information is better disseminated, it encourages collaboration and the informal exchange of ideas that is essential for innovation.
Improve your business productivity
The ability to collaborate anywhere and in multiple ways provides flexibility that is both fun and productive.
Keep up with the new communication solutions
While the usage of landlines and calls within the company is declining, video conferencing or chats are increasing.
Help to scale your business
Constantly evolving hardware is one of the keys to success; this is typically the case for unified communication services. No need to change installation if the company welcomes new employees; the company can simply add the corresponding number of positions. These solutions are modular and scalable, allowing professionals to add other collaborative work tools and services.
Do Unified Communications services by UCtel benefit Customer Experience?
Call centres are among the companies that use unified communications the most. These services will promote cooperation between different departments to solve customers’ problems. By optimising communication in the company, the solution will appear faster.
Collaboration becomes easier: customers and suppliers get quick and relevant contact, sales managers can be reached on a single number and no longer miss a call thanks to landline-mobile convergence, which allows you to answer calls made from your mobile phone on its fixed-line, and vice versa.
The UCtel company services help ensure the most comfortable and fast communication between manager and client because all the necessary contact tools are in one system. The client is guaranteed to receive a quick response to their request and be satisfied with the service.
Process acceleration
A lot of experiments have made it possible to see how these unified communications services add value to companies and their various departments. They were customised for sales teams, and these solutions provide clear benefits: better opportunities to reach leads and customers, the faster response from sales teams, better coordination of teams involved in responding to tenders.
All of these aspects combine to result in reduced lead times, faster sales cycles, and ultimately higher revenues.
Let’s look at a simple example. An IT company reduced the time for preparing complex responses to tender requests by 20% by implementing unified communications services. The company responded to more requests and thus mechanically won more customers. Another example is project management. Members can log in, chat, and share progress statistics. While it is often very difficult to bring team cohesion to a group of disparate people, unified communications deliver fast results in terms of sharing and disseminating information.
Thus, unified communications services significantly improve the communication of a company with customers and greatly simplify collaboration and organization in teams. It’s obvious that unified communications have evolved into an increasingly flexible and ever-evolving concept. Their next challenge is the ability to adapt to the needs of the user. Their design evolves, their functionality stands out, and their form changes. In this regard, the cloud seems to be the only reliable way to ensure business continuity.
