by Ian Robinson https://exclusivetravel.holiday/
I would like to say thank you to our partners for their hotel safety assurances for our clients, and I’m pleased to say all our key partners are now compliant with World Health Organisation guidelines.
All our hotel partners have external inspectorate in place before opening to our guests, with all staff fully Covid-19 trained, which we respect the efforts made, for your safety.
Most of our hotel partners have been helping to feed local charities during this time, and supplying PPE to the local community, and really proved they are not just tourist hotels, but part of the community, which we thank you, especially Iberostar Hotels who have made some amazing contributions to there community and staff during this difficult time.
Now that we can start to dream, explore and travel again, it is more important than ever for us to be able to do so safely with peace of mind, our partners at NH Hotel Group want you to be able to keep enjoying and having unforgettable experiences at their hotels, So they have created Feel Safe at NH, we will only book hotels over the next 6 months that can prove they have a clear COVID 19 Plan, following public health guidelines and have external inspecterite in place, as the safety of our clients will be the highest priority over price, after the recent situation across the world.
NH Hotels have implemented a series of measures, approved by safety experts, in all their hotels, the implementation of some of these measures may alter the availability of some services. This is to ensure that our guests, employees and suppliers can continue to enjoy all our destinations without any worries, reducing the risks of infection by Coronavirus to a minimum .
1.Health inspection certificates
NHS Hotels have joined with the Société Générale de Surveillance (SGS), a world leader in certifications, to guarantee the safety of our facilities.
There hotel cleaning and sanitising processes have been adapted to current needs, minimising the risk of spreading Covid-19, and are inspected, tested and confirmed by the SGS.
2.Advanced digital services
To minimise interaction and direct contact with surfaces at their hotels, they are offering various technical and digital solutions to all guests:
FastPass – online service to check-in, check-out and choose your room, reducing interaction with staff.
Online guest service – by digitising all the information about the hotel and its services, and allowing room service or minibar orders to be made on a mobile device.
Digital Guest Relations service for immediate communication with hotel staff.
3.Upgraded cleaning & sanitising protocols
All hotels follow strict cleaning protocols based on medical practices approved by the World Health Organization and certified by SGS.
Surface cleaning in common areas – the reception, lobby, corridors, restrooms, restaurants and other hotel common areas are sanitised in line with protocols, products and medical frequency.
Room sanitising – using technology and highly effective cleaning products on all surfaces, objects and decorative items, and clinically proven protocols for laundering textiles.
Kitchen and utensil sterilisation – using cleaning products and practices in line with hospital protocols.
4.Food & Beverage services tailored to the current situation
To minimise risks, they have adapted there processes for ordering, preparing, delivering, consuming and paying for food & beverage services in all there hotels.
Supplier certification – following the strictest safety protocols in delivery processes.
Food safety – they are reducing product handling and human contact during both preparation and delivery, by using single-use packaging.
Room service and take out products – restaurants and room service follow strict safety protocols and are only offering products on the menu.
Adapted meeting and event catering – with new presentation options which minimize the risk of infection.
5.Social distancing rules
Our hotels are following all protocols to enable the social distance required when interacting with others.
Safety signage – they have created special signage in all common areas of hotels to remind everyone of the need to maintain a safe distance.
Redesign of common areas – furniture has been moved, in line with new legislation, to help guests maintain social distance.
Support from staff – to help guests apply these measures in all areas.
6.Personal protection equipment & protocols
NH Hotels offer safety equipment to all our guests, staff and suppliers during their stay.
Safety and sanitising equipment for guests – access to sanitising gel, masks and gloves during their stay.
Employee protection – all hotel employees have access to the equipment needed to do their work with maximum health guarantees.
Equipment required for suppliers – all suppliers accessing the hotel must follow the required safety measures.
7.Water purifying & air quality protocols
In all NH Hotels they are following the strictest purification and sanitising standards for ventilation and air-conditioning systems and for purifying water and pools.
Air quality – they are increasing the frequency of inspections for ventilation systems and decontamination protocols.
Water sanitizing – following updated standards for sanitising drinking water and revised protocols for waste-water treatment.
Pools and drinking fountains – introducing new, more frequent, water sanitising protocols.
8.City Connection advisory service
Providing an online advice service for our guests, to allow them to visit destinations safely.
Information on health facilities – they are including details and contact information on local hospitals and pharmacies.
Transportation and delivery options – with recommendations based on safety measures tailored to local guidance.
Services available in our hotels – e.g. safe food & beverage services in other NH hotels in the city and availability of safety equipment.
9.Health & Safety protocols for employees
For added safety, all our staff must meet the health requirements for working.
Daily screening – staff will undergo screening before and after their shifts.
Early detection protocols – and action plans in case of guest health concerns, with the option of isolation, protective equipment, contact with medical services and transportation logistics.
Special staff training – on following safety protocols and practices tailored to health regulations.
10.Hotel Health & Safety Manager
We have a health & safety manager in every hotel, with expertise in introducing new measures and in training all employees.
Introduction of measures – responsible for introducing and updating the measures needed.
Employee training – trains all employees on the procedures needed to protect other employees, guests and suppliers.
Responsible for impact – responsible for using the highest possible level of Eco-responsibility in all new practices.
Information correct at the time from our partners NH Hotels 2nd June 2020, but may change at anytime subject to world health guidelines, and local public health amendments at anytime.
To book your next holiday visit www.exclusivetravel.holiday/ or call Warrington: 01925 967 102
