A WARRINGTON toddler’s first experience of a new McDonald’s “Veggie” meal targeting children was not a happy one, when she bit into it to discover it was a chicken wrap!
Olivia Ramsden aged two, from Latchford had been excitedly looking forward to the new “Veggie Happy meals” currently being marketed by the high street fast food chain.
With her mum Hannah a vegan and dad Mat a vegetarian, Olivia had been meat free since conception – so her parents were shocked to discover the wrap labelled veggie actually contained a chicken select.
When Olivia bit into it she asked her parents “what is it!?” and they were shocked to see the chicken.
“We ordered three veggie wraps and they were all labelled so you wouldn’t expect them to get one wrong,” said Hannah.
“It is so disappointing when that after being meat free all her life she has now tasted chicken. We choose not to eat meat because we believe it is cruel the way animals are slaughtered.”
When dad Mat returned the offending wrap to the McDonald’s Restaurant at the Riverside Retail Park he received a refund, a replacement wrap and a “sorry.”
Following a complaint a spokesperson for McDonald’s Customer Services said: “I was really sorry to learn of your Daughter’s experience at the restaurant.
“I understand that they were excited to enjoy their Happy Meal, however was let down when they received chicken in their Happy Meal Wrap, despite you specifically requesting the new Veggie Wrap. With any inaccurate order I appreciate how upsetting it is, however, I do understand that they are a vegetarian. I can only imagine how this has made you both feel, so please accept my sincere apologies.
“We do place great emphasis on order accuracy as there is a growing demand for personal preference albeit for dietary and religious reasons or just likes or dislikes. Of course, our staff have been trained to assist in any way they can to accommodate specific requests. Again, my apologies that despite the emphasis placed on order accuracy you have both been let down on this occasion.
“Your comments are extremely valuable to us and have been passed to the senior management team at the Warrington – Riverside restaurant. They will reiterate the finer points of customer care to all, stressing the importance of vigilance and attention when assembling customer orders. I know they will make every effort to ensure that such problems do not happen again.
“Again, many apologies for your upset and distress. To help make up for your experience and to say sorry that it didn’t meet your expectations, we would like to send you a £15 voucher towards some Happy Meals for your Daughter which you can redeem in any of our UK restaurants.”