WARRINGTON-based FDR Law Residential Conveyancing has been recognised for its outstanding customer service to its clients by The ESTAS, the biggest award scheme in the UK residential property industry.
Tim Jordan, head of residential conveyancing said “We’re absolutely delighted to have been shortlisted. We are passionate about the level of service we deliver to our clients and we know they always have a choice. This proves all the hard work the team put in has paid off”
The winners will be announced at the second annual ESTAS Conveyancer Awards on October 19 In London, hosted by TV Property expert and ESTAS brand ambassador Phil Spencer.
He said “Our job is to highlight firms who are providing exceptional levels of customer care throughout the home moving process. We believe the only way to judge the performance of a conveyancer is to ask the clients who have experienced the whole service through to completion. Firms that enter The ESTAS have already sent a clear message that they are passionate about customer service so to make it on to the shortlist is a huge achievement in itself.”
The results are based purely on feedback data received from customers who were asked a series of questions about the service they received during the home moving process. Over 7,000 customers completed a survey providing 175,000 pieces of data relating to customer service delivered by conveyancing firms taking part.
Simon Brown, founder of the ESTAS Group, said: “These figures prove that not only are customers happy to give feedback but many now expect to be given the opportunity to do so. We live in a world where customer reviews are becoming increasingly important in the consumer decision making process, not just for hotels and restaurants but property related decisions as well.”