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Multi-million £ new BT contact centre opens at Warrington

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BT has announced the completion of its new Warrington contact centre in the Birchwood area of the town, following a multi-million pound investment in the building.

More than 100 staff have been recruited in the area in the last year and another 15 people will be based at the new building before Christmas.



Staff are taking part in induction sessions as part of a phased return to the office taking place over the next few weeks following the end of Covid-19 restrictions. The impressive future-fit workplace, across two floors, will now be occupied by the communications and technology company, creating a workspace for around 750
people The revamped office features full-height windows providing lots of natural light, new café and restaurant facilities, flexible workspaces, collaboration zones and plenty of greenery for plant lovers. It also includes relax and refuel areas and a games space.
The state-of-the-art building is one of the first of BT’s new look offices to open in the UK as part of its ‘Better Workplace Programme’ – a major workplace improvement and consolidation scheme.
The five-year programme, due to be complete in 2024, is part of BT’s ambition to increase efficiency and productivity, improving its ability to do the best for its customers and workforce.
Nick Lane, managing director for consumer customer services at BT, said: “Our new contact centre in Warrington will offer our people an impressive and exciting state-of-the-art environment to work in with excellent transport links close by. It boasts some of the latest technology and facilities to help our colleagues thrive at work and to relax and unwind during break periods.
“Warrington is a key location for BT and we’re really pleased to have invested in this new office space and to show our commitment to the town through job opportunities and recruitment over the last year. “
Some staff have been working from home during the pandemic, but many are expected to return to the office over the coming weeks and months following the lifting of Government restrictions.
Warrington Borough Council leader, Cllr Russ Bowden, said: “BT’s new contact centre will bring huge benefits to Warrington, creating new employment opportunities for local people and helping further boost our economic recovery, post-Covid.
“I’m delighted that the state-of-the-art facility has now officially opened, with 110 people already recruited into roles, and a further 15 jobs currently on offer. It’s great news for Warrington and is a testament to our continuing, strong economic performance, which makes us an attractive place for big businesses to invest.”

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