HIGHER Lane Dental Practice in Lymm has met regulatory requirements following an inspection by the Care Quality Commission (CQC), with patients praising its friendly staff, professionalism and standards of cleanliness.
The practice, based at 43 Higher Lane, Lymm, was visited by the CQC on September 22, 2026, in an announced on-site inspection.
The inspection found the practice had effective systems in place to identify and manage risks, including infection prevention and control, while staff had the skills, knowledge and experience needed to carry out their roles.
Recruitment procedures reflected current legislation, and inspectors highlighted effective leadership and a culture of continuous improvement.
Staff were found to provide care and treatment in line with current guidance, treating patients with dignity and respect and ensuring they could access care and support when required.
However, the CQC said the practice should improve its systems for reviewing and investigating incidents and accidents.
Higher Lane Dental Practice provides private dental care and treatment for adults and children. The practice has two treatment rooms and a team of five staff, comprising one dentist, three dental nurses and one dental therapist.
The premises have step-free access via a portable ramp, with car parking spaces available nearby.
Patients praise friendly and professional team
Feedback gathered by inspectors provided a positive picture of the care and service offered by the practice.
Patients described the service as efficient, with staff praised for being friendly, organised, welcoming and professional.
They said staff took time to explain treatments, helping them feel reassured and at ease throughout their appointments.
Patients also spoke positively about the team’s knowledge and the standards of cleanliness.
The CQC found patients felt able to book appointments within an acceptable timescale for their needs and had sufficient time during consultations without feeling rushed.
Patients were also given clear information to help them make informed decisions about their treatment and associated costs, with their views taken into account when planning care.
Where medicines were prescribed, patients said they received sufficient information.
The practice was also found to support patients in maintaining their oral health by providing appropriate information and resources.
Patient feedback was shared with the dental team and reviewed, with the practice saying appropriate action would be taken in response to suggestions.
The practice also provides some cosmetic treatments which fall outside the scope of CQC regulation and were not covered by this inspection.
Overall, the inspection found Higher Lane Dental Practice had met regulatory requirements, with positive feedback about patient care, staff professionalism and the overall experience.
The recommendation to improve systems for reviewing and investigating incidents and accidents was the key area identified for further improvement.
