NETWORK Warrington – the town’s own bus company – has passed its three-yearly re-assessment for the Customer Excellence Standard…and passed it with flying colours. 
The assessor spent time with staff focus groups, a customer focus group and contacted external stakeholders, in addition to looking at the company’s systems and information.
The company needed to achieve compliance in 46 out of 57 categories, but actually achieved 55 fully compliant, and received one compliance plus merit for staff training and development.
Managing director David Squire (pictured) said: “We are absolutely delighted to have passed the assessment and to have done it so convincingly. This is a real testament to the efforts we put into our customer service. This award is all about our staff and our customers, and the inter-action between them and it shows that the company’s continuing modernisation agenda is paying off”.
The Warrington-based Centre for Assessment, which assesses Investors in People and OHSAS 18001 in addition to Customer Service Excellence, will be using the company as a case study to promote the success of these business tools to the wider transport industry.
Bus company sets the standard
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Gary Skentelbery
Experienced journalist for more than 40 years. Managing Director of magazine publishing group with three in-house titles and on-line daily newspaper for Warrington. Experienced writer, photographer, PR consultant and media expert having written for local, regional and national newspapers. Specialties: PR, media, social networking, photographer, networking, advertising, sales, media crisis management. Chair of Warrington Healthwatch Director Warrington Chamber of Commerce Patron Tim Parry Johnathan Ball Foundation for Peace. Trustee Warrington Disability Partnership. Former Chairman of Warrington Town FC.
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Obviously didn’t go on the no.16a bus route – often unreliable as often bypasses its supposed route of Lodge Lane/Troutbeck in favour of straight down Folly Lane.