FIFTY two complaints were made to the Local Government Ombudsman about Warrington Borough Council last year.
But the Ombudsman decided 13 of them had no merit – and of the remaining complaints, 18 were investigated and no maladministration was found.
In eight cases, the council agreed to a local settlement in instances where there was a possibility the Ombudsman might find there had been maladministration.
A local settlement can be anything from a letter of apology to a “time and trouble” payment or a compensation payment, or a combination of all three.
Two complaints were made which were outside the jurisdiction of the Ombudsman.
The Ombudsman recommended that all complaints were initially responded to within 28 days and made 25 requests for detailed comments.
These were responded to, on average, within 22.4 days.
The council has been told there was a marked improvement in response times compared to the previous two years.
FIFTY two complaints were made to the Local Government Ombudsman about Warrington Borough Council last year.
52 complaints against council
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Gary Skentelbery
Experienced journalist for more than 40 years. Managing Director of magazine publishing group with three in-house titles and on-line daily newspaper for Warrington. Experienced writer, photographer, PR consultant and media expert having written for local, regional and national newspapers. Specialties: PR, media, social networking, photographer, networking, advertising, sales, media crisis management. Chair of Warrington Healthwatch Director Warrington Chamber of Commerce Patron Tim Parry Johnathan Ball Foundation for Peace. Trustee Warrington Disability Partnership. Former Chairman of Warrington Town FC.
