LOCAL relationship bank Handelsbanken is going from strength to strength after celebrating its ten year anniversary of serving personal and business banking customers in the Lymm and Warrington area.
Since opening its doors in February 2009, the branch has grown rapidly through recommendation and after originally starting life at Centre Park near Warrington town centre is now based at the Wilderspool Business Park on the old Greenalls brewery site near Stockton Heath.
Handelsbanken, is a truly local bank, where decisions are made locally. It has over 800 branches in more than 20 countries. In the UK, where it has established its wholly-owned UK subsidiary, the Bank supports customers and communities in over 200 locations across the country.
The bank’s decentralised approach gives the branch team full power to make decisions locally, meaning customers benefit from genuinely bespoke banking and swift, clear decisions.
Due to its strong focus on long-term relationships and high levels of personal service, the Bank has been rated top for customer satisfaction for the 10th year running in an independent survey of British banks’ personal and business customers*.
The Warrington branch’s experienced team of over 10 local bankers supports a diverse range of customers across the North and Mid-Cheshire area.
Branch Manager, James Barron, puts the success over the last ten years down to a unique combination of customer satisfaction, local decision making, and the Bank’s financial strength and stability, adding: ”We’ve been greatly encouraged by the response of local businesses, individuals, and the professional community. There is a clear demand for our traditional values of excellent personal service and sound banking advice, with long-term customer satisfaction at the very heart of our business model. We are ambitious to continue to grow our business over the next ten years by reaching out to new customers who would value our personal touch service”.
Handelsbanken has been named the joint top-scoring commercial bank in Global Finance’s ranking of the World’s Safest Banks 2018**. This reflects the Bank’s long-term focus and prudent, consistent approach to banking throughout all economic conditions.
In August 2018, Handelsbanken was named the most recommended provider for SME banking by the Competition and Markets Authority’s Independent Service Quality Survey for business banking. The Bank was ranked top in four of the five categories identified by the survey – with 84% of SME banking customers saying they would be extremely or very likely to recommend Handelsbanken to other SMEs for its overall service quality***.
Handelsbanken was also named Best Private Bank 2018 at the FT and Investors Chronicle Investment & Wealth Management Awards. This is the sixth time it has received the accolade for its customer-led approach to banking and wealth management
