WARRINGTON North MP Charlotte Nichols has joined fellow MPs in raising concerns over continuing Royal Mail delivery delays, with Warrington among the areas currently experiencing service problems.
Ms Nichols says she has received complaints from constituents frustrated by letters arriving late and has called for Royal Mail to be held to account and action taken to improve the service.
In a statement to constituents, she said the problems were “not the fault of our hardworking local posties”, arguing that the issue was wider than individual delivery staff.
She said she had joined colleagues from across the House of Commons in writing to the Secretary of State and Ofcom, the communications regulator, calling for action to improve the service.
The intervention comes as Ofcom investigates Royal Mail’s performance during 2025/26.
According to Ofcom, Royal Mail delivered just 75.7% of First Class mail within one working day during 2025/26, against a target of 93%. For Second Class mail, 90.2% was delivered within three working days, compared with a target of 98.5%. Ofcom opened an investigation in June 2026 to examine whether Royal Mail breached its regulatory obligations and whether a financial penalty is appropriate.
The issue has a particular local relevance, with Royal Mail’s latest service update listing Warrington Delivery Office (WA1, WA2, WA4, WA5 and WA55) among offices where deliveries may temporarily be affected by local issues, including resourcing and high levels of sickness absence.
A letter to Ofcom Chief Executive Dame Melanie Dawes, dated September 11 and signed by MPs from across the country, expresses concern about Royal Mail’s performance and calls for the regulator to take a stronger approach.
The MPs point to the company’s failure to meet delivery targets and say that repeated fines have not been sufficient to resolve the underlying problems.
Royal Mail has previously said that it is taking steps to improve service reliability, while the Government has said the company’s quality of service has “not been good enough”. A September parliamentary response said Royal Mail had published a service improvement plan alongside a £500 million investment in frontline resourcing.
Ms Nichols is now asking Warrington North residents who have experienced problems to contact her with details.
She said: “If you’ve experienced any issues recently, I want to hear from you.”
Constituents can contact Charlotte Nichols MP at charlotte.nichols.mp@parliament.uk
