Is bigger any better?


BIGGER certainly isn’t always better when it comes to running organisations – in fact my recent experiences suggest the complete opposite.

I could write a book on my own personal experiences with the likes of BT and Barclays Bank – and I am sure many readers will have been through similar experiences.

I find it ridiculous a bank the size of Barclays with a main office in Warrington Town Centre can no longer offer face-to-face meetings, by appointment in branch.
At best you can just about to manage to get a phone call from a business manager based down the road at Radbrook Hall in Knutsford.

The COVID pandemic brought about a lot of changes in the business world – some for the better but certainly not all. It took me the best part of two years to sort out my business banking issues with Barclays – which in the good old days of a face-to-face meeting with an in-branch manager who actually knew me, could have been resolved in literally five minutes.
Similar with BT taking over EE I had ongoing issues following the miss-selling of a business product which took many months to resolve. I won’t bore you with the details but thankfully it has now been resolved.
The frustrations certainly didn’t help my mental health.

I also fear mental health for many is reaching breaking point with the ongoing frustrations in the modern world. I seem to be writing about more tragedies than ever before.
Our NHS is under immense pressure which has been worsened by the pandemic and now ongoing strike action and while I have every sympathy with people being paid a fair wage for the work they do; it shouldn’t be costing people their lives.
While the world of communication should be getting easier with all the new technology it seems to be getting harder to get in touch with people.
Also, simple tasks like getting a blood test have become more complex. Pre-Covid you could just go into the outpatient’s department and get a blood test.
Now you must make an appointment, which can take up to a week or more. It certainly doesn’t make things easier.
While there will never be enough money to resolve all the issues in the NHS, I’m sure, like with many big organisations more could be done to improve communication.


About Author

Experienced journalist for more than 40 years. Managing Director of magazine publishing group with three in-house titles and on-line daily newspaper for Warrington. Experienced writer, photographer, PR consultant and media expert having written for local, regional and national newspapers. Specialties: PR, media, social networking, photographer, networking, advertising, sales, media crisis management. Chair of Warrington Healthwatch Director Warrington Chamber of Commerce Patron Tim Parry Johnathan Ball Foundation for Peace. Trustee Warrington Disability Partnership. Former Chairman of Warrington Town FC.

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