A Warrington-based care company rated inadequate and placed in special measures due to multiple breaches of care, has now been rated “Good” by the Care Quality Commission (CQC).
The transformation followed a re-brand from Krinvest Supported Living to Balance Care at the premises on Marsh House Lane and the appointment of a new operations director, Rav Sekhon.
In 2018 Krinvest Supported Living received the ‘Inadequate’ rating with the CQC and was under ‘Special Measures’ due to multiple legal breaches of care and was in danger of being closed down. Link to CQC page here: https://www.cqc.org.uk/location/1-3234237488/reports
Commenting on the transformation, Rav said: “I joined in April 2018, just after the report had been shared, and began with addressing the issues raised. It took a huge team effort to do so, the CQC returned 6 months later in September and needed to see clear evidence of change to prevent the service from being shut down. Thankfully, we were able to evidence significant change to the service, and received an updated rating of ‘Requires Improvement. Although this was the first Requires Improvement rating I had received in my career (all other ratings were ‘Good’), it is the rating I am most proud of.
“In March 2019, 6 months later, we rebranded as Balance Care. We wanted to create something new and move away from the old (negative) reputation. Days later, the pandemic then hit, and like all care providers, we battled through to keep people safe and well. There were some close calls, and at points, we did worry about losing people we cared for, but with god’s grace we did not.
“In July 2022, the CQC finally came out to inspect Balance Care – I think they had been busy with managing the pandemic, as they paused all routine inspections for a 2 year period. This inspection went very well, we achieved a ‘Good’ rating and an absolutely flawless report. Link: https://www.cqc.org.uk/location/1-6953631142
“We did it! Four years later – from the risk of being shut down by the CQC to achieving a ‘Good’ rating with zero errors noted. It was a dedicated team effort and is evidence of what we can achieve when we commit ourselves and truly care about the work being completed.
“From here, we will continue to build, and hopefully one day have the opportunity to become ‘Outstanding,’ added Rav.
