Local relationship bank, Handelsbanken, has retained its top-ranking position in four of the five categories in the Competition and Markets Authority’s (CMA) independent service quality survey for business banking.
The results were recently published for the third time, one year on from their original publication last August.
Handelsbanken Warrington, one of over 200 branches across the UK, has been operating for a decade in the North & Mid Cheshire area and has recognised the value of long-term relationships with customers in the running of a successful bank.
This has led to the CMA’s survey once again naming Handelsbanken best for overall service quality (85%); relationship / account management (89%); SME overdraft and loan services (81%); and services in branches and business centres (78%). Source: BVA BDRC, Aug 2019.
Local branch manager of Handelsbanken Warrington, James Barron, commented: “We are incredibly proud of the latest survey results, which shows the value our customers place on the quality of our service levels and creating long term relationships”.
Mikael Sorensen, UK CEO, added: “We are delighted with the results of the CMA’s third service quality survey for business banking and would like to thank our SME customers for rating us the leading bank for overall quality of service, yet again”.
The bank’s decentralised approach gives the branch team full power to make decisions locally, meaning customers benefit from genuinely bespoke banking and swift, clear decisions.