ENERGY Ombudsman, part of Trust Alliance Group (TAG), welcomed the new minister for energy consumers, Miatta Fahnbulleh, to its head office in Daresbury Park, Warrington.
During the visit, Energy Ombudsman highlighted the work being done to support energy consumers and drive positive change across the industry. The team discussed how it utilises complaints data and consumer insight to work with suppliers to improve the consumer experience in the energy sector.
Miatta Fahnbulleh had the opportunity to meet with dispute resolution executives who manage the disputes, talking to consumers daily.
Ed Dodman, chief ombudsman for Energy, and Simon Palmer, Group CEO of TAG, provided further insight into the wider work of Energy Ombudsman and TAG.
Mr Palmer said “It was a privilege to host the minister and share our commitment to consumer protections, with a view to building trust between consumers and energy suppliers. Our collaboration with political stakeholders is key to shaping effective policies that benefit all energy users.”
Mr Dodman, said “We thank Miatta Fahnbulleh for her time and valuable discussion. It was an important experience for our team, and we look forward to continuing to build on our relationship to ensure that energy consumers remain at the heart of industry developments.”
Ms Fahnbulleh said: “We are working to make sure that everyone is treated fairly in our energy market, so it was great to see the work the Energy Ombudsman is doing to help resolve disputes and deliver positive outcomes for consumers.
“An extra 200,000 businesses will be eligible to reach out to the Ombudsman by the end of the year, along with heat network customers in the near future, expanding protections for more energy users.”
Approved by Ofgem, Energy Ombudsman plays an important role in building trust in the energy sector by providing a free and impartial service for resolving disputes between consumers and energy suppliers. Over the past 12 months, Energy Ombudsman handled more than 100,000 disputes, demonstrating its significant role in the sector
For more information about the Energy Ombudsman visit www.energyombudsman.org
