THE Eric Moore Partnership Medical Practice has been rated outstanding following an inspection by the Care Quality Commission (CQC) in June.
CQC inspected Dr Alagu Rajkumar’s practice in Orford Jubilee Park and the Medicentre in Warrington, and found a service where people benefitted from outstanding care.
The practice offers GP services from both the main practice and a branch surgery. It was previously rated as good overall.
Following the latest inspection, the service was rated outstanding overall and for being responsive and well-led. It was rated good for being safe, caring and effective.
Kieron Jones, CQC head of inspection, said: “When we inspected The Eric Moore Partnership Medical Practice, we saw services were tailored to meet the needs of individual people and were delivered in a way to ensure flexibility, choice and continuity of care.
“The practice proactively assessed and reviewed the needs of its patient population and adjusted its workforce and appointment system accordingly to ensure people could be seen as soon as possible.
“For example, staff had identified areas where there were gaps in provision locally, particularly for those whose circumstances may make them vulnerable, and had taken steps to address them. Despite added pressures during the COVID-19 pandemic, the practice adjusted how it delivered services to ensure it met the needs of its patients.
“The practice participated in networking, research projects and used audit and quality improvement programmes to continually review and improve care. There was a focus on sharing the work of the practice locally and nationally, as well as a shared commitment at all levels to learn from others.
“The whole practice team deserve to be congratulated for all their hard work and commitment.”
CQC inspectors found:
Staff dealt with patients with kindness and respect and involved them in decisions about their care.
There was a good working relationship with the Patient Participation Group (PPG), which supported the practice with patient interaction and improving service delivery.
The practice adjusted how it delivered services to meet the needs of patients during the COVID-19 pandemic. Patients could access care and treatment in a timely way.
Staff were consistently positive about teamwork at the practice, particularly being involved in decision-making and being supported to carry out their roles.
The way the practice was led and managed promoted the delivery of high-quality, person-centre care.
Staff at all levels were encouraged to speak up and raise concerns.
The inspection report can be read in full CLICK HERE.
