Morrisons introduce ‘Quieter Hour’ to help customers with autism

MORRISONS supermarket in Warrington is introducing a “quieter hour” for customers who suffer from autism and other noise associated conditions who would benefit from a calmer shopping trip.

Designed to help customers who currently struggle with music and the other noise associated with supermarket shopping, it will take place every Saturday in the Greenalls Avenue store from 9-10am.

The Quieter Hour initiative, which is being implemented nationwide, has been created with the support of the National Autistic Society. Many people who are autistic or those with autistic children can find shopping in a supermarket an anxious experience.

So Morrisons carried out a trial earlier in the year in three of its stores to find out what improvements can be made and to find a convenient time each week for the ‘Quieter Hour’ to take place.

Listening to customers they found one in five had a friend or family member with autism and many appreciated the option to shop at that time on a Saturday.

During Quieter Hours the store will:
● Dim the lights
● Turn music and radio off
● Avoid making tannoy announcements
● Reduce movement of trolleys and baskets
● Turn checkout beeps and other electrical noises down
● Place a poster outside to tell customers it’s Quieter Hour.

Morrisons will also work to improve awareness amongst colleagues of the issues autistic customers face in store.

Daniel Cadey, from the National Autistic Society said: “Around 700,000 people are on the autism spectrum in the UK. This means they see, hear and feel the world differently to other people, often in a more intense way. Morrisons ‘Quieter Hour’ is a step in the right direction for autistic people who find supermarket shopping a real struggle.”

Adrian Poultney at Morrisons Warrington said: “Our initial trials showed there is a need for a quieter shopping experience. We hope that these changes make a real difference for some of our customers at our store.”

For further information on Morrisons ‘Quieter Hour’ please visit: https://my.morrisons.com/blog/community/quieter-hour/