UP to 200 new jobs could be created at one of Warrington’s biggest contact centres following a takeover of the premises earlier this month.
HEROtsc, the company which officially took control of the former Vodafone in-house operation at Birchwood Park at the beginning of the month hopes to increase the 600-strong workforce by more than 30 per cent.
The company is the fourth largest operator in the UK contact centre sector and, as well as safeguarding the long-term future of the 600 Warrington employees who joined the company from Vodafone, hopes to utilise the available capacity in the centre to bring another 200 jobs to the area.
Chief executive officer David Turner said: “This partnership we now have with Vodafone is hugely important to HEROtsc and is particularly significant to our new colleagues in Warrington.
“In difficult times for the economy and the contact centre sector, the longevity of this partnership brings stability to Birchwood Park and the other HEROtsc sites which handle Vodafone business.
“To land this partnership with one of the world’s leading brand names, is a fantastic compliment to HEROtsc and the standard of service and professionalism we give to our customers.
“We are looking forward to learning from our new Warrington colleagues and I have no doubt that they will quickly fit into the HEROtsc operational style and maintain the already high-level of service they give to Vodafone customers.
“Looking to the future, we would hope to use our contacts within the industry and sector experience to bring more work – and therefore more jobs – to our new Warrington site.
“I should stress that our company has considerable experience and a proven track record in making transfers like this work.
“Our Warrington centre has the capacity to expand and we have willing allies in the local council and North West Development Agency in bringing more jobs here.”
Although they are part of the global conglomerate Hero Group, their contact centre operation is run solely from the UK and they have built up an industry-wide recognition as experts in a number of customer-service sectors – in particular telecommunications.
UP to 200 new jobs could be created at one of Warrington's biggest
contact centres following a takeover of the premises earlier this month.
200 new jobs may be created
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Gary Skentelbery
Experienced journalist for more than 40 years. Managing Director of magazine publishing group with three in-house titles and on-line daily newspaper for Warrington. Experienced writer, photographer, PR consultant and media expert having written for local, regional and national newspapers. Specialties: PR, media, social networking, photographer, networking, advertising, sales, media crisis management. Chair of Warrington Healthwatch Director Warrington Chamber of Commerce Patron Tim Parry Johnathan Ball Foundation for Peace. Trustee Warrington Disability Partnership. Former Chairman of Warrington Town FC.
