CARING Connections Warrington has been rated as “good” in all areas following an inspection by the Care Quality Commission (CQC).
The result reflects a significant achievement for the service, which has worked diligently to deliver high-quality care and support to residents across Warrington.
The CQC report highlights that people receiving care from Caring Connections, along with their families, spoke highly of the service.
They reported feeling safe, respected, and valued by staff, with many describing the team as “brilliant” and “like family.”
One family member praised the flexibility of the service, stating: “The office staff are very good. They will move calls to accommodate any appointments when needed. They are very helpful.” Across the board, individuals said their choices were respected, and they felt confident knowing who to contact if they had concerns.
The inspection follows a challenging period for the organisation in 2024, during which the service faced a critical CQC report. Since then, significant improvements have been made, underpinned by strong leadership and a renewed commitment to the charity’s core values.
CEO Paul Growney said: “I am so proud of our Warrington team. They have worked tirelessly to ensure the highest quality of care is delivered to Warrington residents. We have faced a tough year; however, we demonstrated that once we were able to fully instil a Caring Connections team and culture, we could deliver the best care possible.”
