WARRINGTON North MP Charlotte Nichols recently visited Alertacall at their office in the BASE to discuss the role their technology plays in helping older people and those in sheltered accommodation to retain their independence.
Alertacall was founded in 2004 by CEO James Batchelor MBE, the original inventor of the “I am okay” button. He was inspired by the changing needs of Eveline, his own staunchly independent grandmother, and her desire to remain in her own home for as long as possible.
The company now improves the lives of tens of thousands of people. It works in partnership with dozens of organisations in housing, health and social care and has many private customers.
Alertacall employs team members from across the UK, with offices in Windermere and Kendal, Cumbria, and Warrington, Cheshire. The company has a strong and experienced leadership team and includes passionate experts in customer services, technology, operations, and product development.
In 2022 Alertacall received the Queen’s Award for Enterprise for its innovative services. The company is driven by a desire to help housing, health and care organisations deliver services more effectively for as many older and higher needs people as possible, enabling them to retain their independence and live in their own homes for longer.
Ms Nichols MP said: “Thank you to James Batchelor MBE and the Alertacall Ltd team for a fascinating meeting to discuss the role their technology plays in helping older people, and those in sheltered or supported accommodation, to retain their independence, get the protection and support they need, and feel less isolated”.
“The invention of the service was inspired by founder James’ fiercely independent grandmother Eveline, and the level of thought and care that has gone into the design and delivery is really wonderful to see – prioritising dignity, privacy, and building relationships with personal touches like birthday calls and Christmas cards from the contact centre team based here in Warrington. Their approach to how they treat their customers and their employees is proof that being a successful and innovative business can go hand-in-hand with social value, and it was so positive to hear about their research and advocacy on isolation and on prevention of undiscovered and avoidable deaths”.
“While they work with social housing, retirement housing and care providers, you can also sign up as a personal user to the OKEachDay Personal service if you or a loved one would benefit.”
