WARRINGTON’S Park Royal Hotel has started this year on a high by keeping hold of VenueVerdict’s Gold Standard Accreditation for conferences, as parent company QHotels was named as the No.1 Large Group, which is the sixth consecutive year it has held onto the top spot.
Awarded by BDRC Continental – the UK’s largest independent research agency – the VenueVerdict Awards are given based on the scores given by conference customers across the year and the likelihood of them recommending a venue, which the Park Royal is proud to have retained throughout 2016.
2016 was a record-breaking year for QHotels, which owns 26 hotels across the UK, with the group receiving 38 quarterly Gold Standard Accreditations, the most it has ever achieved, demonstrating the consistently high levels of service and commitment to quality that is at the heart of the group’s ethos.
The Park Royal at Stretton, has a wide range of fantastic conference and event options, offering complete flexibility with a focus on providing a personalised service. Our opulent Royal Suite with 4m ceilings, and sunny Garden Suite offer versatility for a wide range of events from small meetings to large banquets, conferences and weddings for up to 400 people and is currently the largest conference hotel in Warrington. In addition, guests can take advantage of our Reflections leisure Club and Spa, both are superb, catering to the needs of those keen to work up a sweat in our high-tech cardio and resistance gym, alongside those looking to unwind in our 22 metre pool, Jacuzzi and steam room and enjoy a treatment in our Spa.
Annie Brown, General Manager at QHotels, said: “This is an outstanding result for the hotel and the group. It’s particularly meaningful because the awards come direct from our conference customers.
“At The Park Royal we strive to deliver consistently excellent levels of service that go beyond client expectations and the fact that we retained the accreditation is a demonstration of that consistency. It’s also an indication of the extent to which our teams live and breathe exemplary service, every single day of the year.
“We never stop listening to our customers, and while we’re always delighted to receive these types of accolade, the teams look forward to making the services we deliver in 2017 better than ever.”
Researchers at BDRC Continental analysed over 16,000 responses throughout the year across each quarter and 360 participating hotels in the UK and Ireland.
James Bland, Director – Hotels and Hospitality at BDRC Continental, said: “Once again QHotels has demonstrated their passion for and commitment to high-quality service. The results speak for themselves, retaining the title at a group level by continuing to drive improvements at a hotel level delivers outstanding customer satisfaction and the plaudits that come with that.”
