Why Have A Different Phone Number For Business


When you start a business, there are quite a few things that you might do on your own without the help of others or extra tools. It’s not uncommon to find a new business being a one-man show.

You can be the sales and marketing team, all in one. But once your business starts to grow, lots of the ways on how you do things will have to change. You’ll have to hire new people to help you, simply because you can’t do it all by yourself. You’ll start getting into new software that can streamline your business.

If you’re starting a new business, you’ll also find that you would rather have a business phone number instead of having customers or clients call you on your private number. Terry Shaw from GBPN.com explains that one of the first steps to starting a business is to get your EIN number which will be required to open a business bank account. An employer identification number (EIN) is a nine-digit number assigned by the IRS. It’s used to identify the tax accounts of employers and other individuals who have no employees. So, you need an EIN number to hire people, and it can be required if you’re looking for a bank to help finance a business, or if you’re self-employed and seeking to create a retirement plan.

Once your business is up and starts to grow, you will realize there are more reasons to have a separate business number. Here are some of those reasons to consider.

Separate business and private life

As a business owner, it’s easy to fall into the trap of taking care of your business 24/7. Yet, the fact of the matter is that you have to have some regulation to separate your business from your own life. This is especially true if you have a family. Yet, even if you’re single, the simple truth is that you’ll get burnt out quickly if all your life is just work. Once you give out your personal number, you can find calls and messages coming in at all and any time, day or night.

While it’s crucial to attend to clients’ and customers’ needs, you don’t want to open a Pandora’s box of every small and big thing related to work bothering you during off-hours. How can you avoid that? One way is to have your after-business-hours phone calls forwarded to your business’s voicemail instead of your private voicemail. This way, you won’t be interrupted during your off-hours and at the same time, any business calls will be attended to by a greeting message along the lines of: “Thank you for calling (business name). Please leave your name, phone number and a quick message about what we can help you with.” You can have different custom-made greetings for when you’re at work, as well.


Any client or customer wants to deal with a nice person, but still wants to see the professional side of that person. Answering the phone while watching TV or hanging out with friends is too much of a laid-back approach. A separate phone number gives your business a more professional air to it. Aside from that, when customers call you at what you might consider to be the wrong time, you could snap at them or just not be your usual nice self. It’s understandable that not any time of the day is convenient for you, but there are ways to avoid that from happening with a professional line.

No need for a new phone

You don’t need a new phone for a business number; you just need a new system. You can use your existing phone with no additional hardware installed. If you had to add a second phone, that would totally defeat the purpose of how a business number is supposed to make your life more organized. This also means no need for multiple numbers that your customers need to call to eventually get through to you. If you have multiple people that answer calls for your business, you don’t have to list various cell phone numbers on an ad anymore. No longer do your customers have to try multiple numbers to get a hold of someone at your company. Best of all, you don’t have to list your personal number in various business listings on the internet.

Emergency messaging

With the multiple capabilities of a business number, you can still have a message set up for emergency calls that you might have to attend to. So, when closed for business, you could have an emergency line and add a message like: “If this is an emergency, press 5 to talk to our on-call technician.” And then, if the caller presses 5, the call will forward to the on-call technician’s phone. The point is that you will have a variety of options on how to be in contact with your customers or clients via the phone. When you don’t have a business number, you really only have two options; either answer the phone even when you really can’t for any reason, or don’t answer at all. Either way, that’s not the best way to deal with customers.

Applying all features

You won’t truly appreciate the benefits until you start using a new business number with all the added features. Start making a habit of enabling call forwarding when you leave the office. Then, you can reset your voicemail on Friday after work with a professional and clear message, letting your customers know that they can reach you again on Monday, and so forth.

As your business grows, you’ll need to make different and better decisions. We should all know by now that work and personal life must be balanced so that we don’t get stressed out. You want to enjoy the fruits of your hard work for your personal life. We also know that anytime you get the chance to streamline your business, like using a professional business number, you should take full advantage of that.


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