You gambled, you lost, and now you’re trying to get your money back, right? Don’t worry, even the best of us have such misfortune.
The reason for your loss may be the wrong choice of games or not to benefit from the latest no deposit casino bonuses. The crucial thing is to learn from your mistakes and, most importantly, to understand why you have lost, so you can reduce the likelihood of similar failures in the future. However, we know that you are not here for a philosophy lesson or gambling career advice.
You are looking for an answer to a very simple question: Can I get my money back from the gambling website? Is something like this possible? Can you really get a “refund” from an online casino?
Gambling as a Service
Gamblers are actually “consumers”. What they purchase from online casino sites is a service, and like all services, they must meet certain criteria. Otherwise, gamblers will be legally entitled to claim a variety of things, like any other consumers, including a refund. If you have purchased a TV, and if it is broken due to production failure, you can replace it with another TV or request a refund – this is your legal right. Theoretically, a similar situation applies to gambling: a service that you pay for as a consumer must meet certain standards, or you can ask for your money back.
So far, so good, right? Unfortunately, things are not this good in real life. Gamblers are not entitled to a direct refund like a normal consumer, because:
- You are buying a service, not a product. It is easy to prove the manufacturing error in a product, and it is always possible to replace the products with new ones. However, this is not the case with service purchases. You may not replace your purchased service with another one, and if it is not guaranteed with the service, you will not be able to request a refund. As can be guessed, online casinos do not provide such a guarantee. The only thing you “buy” from casino sites is the right to play games of chance. And the only thing guaranteed by the casino site is to pay if you get a win. There is no guarantee that you will “win” the game. Therefore, it is not possible to claim that the service you receive is defective. In short, you cannot claim that the service you purchased was defective just because you lost.
- This is like purchasing a month of membership for Netflix and requesting for a refund afterwards just because you did not like the movies & TV shows in it. Netflix provided a service and fulfilled its legal obligations – whether you like it or not does not give you a legal right for a refund. You can simply cancel your service if you are not happy with that, but that’s all – unless there is something seriously and legally wrong with your service, you cannot ask for a refund, and there is no way of getting your money back from the gambling site.
What About Rigged Games?
So, what is this “seriously and legally wrong” situation? It is cheating, of course. Like all other types of services, you have the right to claim your money back if the casino games service you purchase is fraudulent/rigged. However, this is very difficult to prove, especially if you are not in the same country as the casino site. Just because you suspect a fraud doesn’t mean it’s real. Predictably, the casino site will reject this claim, and all you can do is file a lawsuit in court and prove the fraud legally. And this will be a very hard job, as it requires that you have access to the game codes and the server log records. Even if you obtain them (and they are just the beginning), you must apply to a court in the country where the casino site is located and registered – otherwise, the court order will not be binding. Attorney and court costs will be very high -if you have not won a million-dollar jackpot, you can be sure it’s not worth the effort.
Wait, I Heard a Thing Called “Chargeback”
Of course you did. Chargeback is a service provided by banks, to the users of credit cards. If you purchased something with your credit card but did not receive the goods/service, you can ask for a refund from the bank itself. The thing is, you cannot chargeback online casino payments – it is very easy to prove that the merchant provided the service, which is the chance to play casino games, in this case. So your chargeback claim will be rejected, and your casino account will be banned. Do not use chargeback for online gambling losses – it never works as with other refundable services. You must accept the fact that there is no way of getting your money back. You played, you lost, and that’s the end of it; it’s called “gambling” for a reason.