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New online consultation service launches for 30,000 patients 

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NHS Warrington Clinical Commissioning Group has worked with GP Practices in Birchwood, Fearnhead Cross and Padgate to launch a new online service for patients.

The eConsult service, which can be accessed via the practice websites, offers patients the opportunity to contact their GP practice via an online form, at a time that suits them. Patients can access self-help information, be signposted to other local services and contact their practice for advice on non-urgent health conditions. It aims to save time for patients and GPs by reducing the need for some face to face consultations, when appropriate and safe to do so.

Andrea Catterall, Practice Manager at Padgate Medical Centre said:

“We are incredibly excited to introduce this new service at Padgate Medical Centre. It will offer more choice and convenience to patients so they are able to request health advice, test results, fit to work notes or ask a question they may feel uncomfortable asking in person via the online form. The practice will then process this information and provide a response or offer a face to face appointment if necessary.”

Dr Rakhi Raj, Clinical Lead for Online Consultations, NHS Warrington Clinical Commissioning Group added:

“Millions of patients across the country are already benefitting from safe and efficient online access to GP services and we are pleased to be able to introduce this additional service in Warrington.

“We are confident it will benefit both patients and GPs. At the touch of a button at work, home or on the go, patients can tell GPs their symptoms at a time which suits them.

“Although this initial launch is in East Warrington, we will be rolling eConsult out to all GP practices in the borough by March 2020.”

The launch of this service will continue to allow patients to see their GP, this is an additional service offer to improve access and manage demand appropriately.

From 14 October 2019, patients registered at the following practices can access eConsult by visiting their practice website:

 

Find out more about eConsult by watching the video – https://www.youtube.com/watch?v=j1-LQI1f0TI&feature=youtu.be.

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