Planners get the thumbs up from customers

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WARRINGTON’S much criticised planning department has been given a “thumbs up” by applicants and councillors in a customer satisfaction survey.
Among applicants, 75 per cent said they were satisfied or very satisfied with the development management service compared with only 57 per cent in 2013.
Councillors and parish councils did not take part in the survey last year, but 73 per cent of councillors thought the planning enforcement service had improved in the last 18 months.
Only 11 per cent of councillors felt the service had not improved.
The survey was carried out in June and made comparisons with a survey carried out among applicants in June last year.
This year was the first time the survey had also been sent to councillors – ward councillors and parish councils
Some 263 applicants were sent the survey but only 10 per cent – 27 – responded.
Seventy ward councillors and parish councils were sent a questionnaire but only 19 per cent responded – a total of 13.
A report to be considered by the borough’s development management committee says the survey results provide a useful benchmark in which to measure user satisfaction going forward.
Staff reductions are to take place in development management from October 1 which could have an impact on performance. But this will be closely monitored and a similar survey is expected to be carried out next year.


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Experienced journalist for more than 40 years. Managing Director of magazine publishing group with three in-house titles and on-line daily newspaper for Warrington. Experienced writer, photographer, PR consultant and media expert having written for local, regional and national newspapers. Specialties: PR, media, social networking, photographer, networking, advertising, sales, media crisis management. Chair of Warrington Healthwatch Director Warrington Chamber of Commerce Patron Tim Parry Johnathan Ball Foundation for Peace. Trustee Warrington Disability Partnership. Former Chairman of Warrington Town FC.

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