A WARRINGTON care home has emerged from the UK’s largest ever survey of care home residents with an impressive overall performance rating (OPR) of 921 out of 1,000.
The survey, “Your Care Rating” involved more than 20,000 residents of 1,055 care homes.
Sarah Nolan, general manager at Brookfield House, Lymm, said: “We’re pleased with our results as they show a snapshot of what the residents who have responded think about the services we provide at Brookfield House care home.
“This is just one of the ways we get feedback from the people we care for as we ask residents, relatives and healthcare professionals to take part in an autonomous survey about the quality of care, hospitality, activities and environment, for example. We always listen and look to how we can improve on any comments that are raised.”
Care home residents were asked to provide feedback on a range of categories, across four broad themes, staff and care, home comforts, choice and having a say and quality of life.
Your Care Rating is designed to give residents a voice, putting their care at the heart of understanding more about how well care homes perform.
The survey results are also a useful tool for families when they are choosing a care home for a relative, giving them direct feedback on the views of the most important audience – the residents.
But the survey is not a nationwide ranking of the best and worst care homes in the country. When choosing a care home there are many other factors outside of the survey – including cost, location and need for specialist services. Every home caters for different needs and different resident preferences, which is why a like-for-like comparison is not suitable.
A WARRINGTON care home has emerged from the UK’s largest ever survey of
care home residents with an impressive overall performance rating (OPR)
of 921 out of 1,000.
Care home's impressive performance
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About Author
Gary Skentelbery
Experienced journalist for more than 40 years. Managing Director of magazine publishing group with three in-house titles and on-line daily newspaper for Warrington. Experienced writer, photographer, PR consultant and media expert having written for local, regional and national newspapers. Specialties: PR, media, social networking, photographer, networking, advertising, sales, media crisis management. Chair of Warrington Healthwatch Director Warrington Chamber of Commerce Patron Tim Parry Johnathan Ball Foundation for Peace. Trustee Warrington Disability Partnership. Former Chairman of Warrington Town FC.
