Jobs boost for BT contact centre in Warrington

MORE jobs are to be created at BT’s Warrington contact centre, the communications giant has revealed.
Another 500 jobs are to be created in the UK and Ireland – with the Warrington centre one of the key sites to benefit.        The new roles are in addition to a previously-announced target of 1,000 UK and Ireland customer service jobs by the end of March next year.
BT Consumer is growing its UK and Ireland staff numbers in order to meet its commitment to answer 90 per cent of its customers’ calls in the UK and Ireland by the same date.
The vast majority of the roles will be frontline positions in customer care for BT Consumer. The biggest beneficiaries will be the contact centres in Swansea, Warrington, Doncaster and Accrington. Other new jobs will be across the UK and Ireland.
The company will also be offering current Manpower agency staff the chance to convert their role into a permanent job working directly for BT. BT’s existing employees can earn a £500 bonus under a ‘Refer a Friend’ scheme if their pal’s application is successful and they complete the first six months in role.
Regional director Mike Blackburn said: “The workforce at BT’s Warrington contact centre is once again set to expand. Back in February we announced 90 new jobs for the site and now I’m pleased to confirm that it will be one of the main sites to benefit from this latest round of UK-wide recruitment.
“This is the perfect opportunity for people with a genuine passion for brilliant customer service looking for secure, well-paid and flexible jobs with long term career prospects and excellent training in one of the UK’s top companies.”